Privacy Policy
Effective Date: July 8, 2026
At Aurum Fresh, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, booking platform, phone system, and services.
Information We Collect
We may collect information you voluntarily provide, including:
Name
Email address
Phone number
Service address
Billing information
Appointment details
Special instructions related to your home or service
Communications with our team by phone, email, text message, or through our website
We may also collect limited technical information, such as your IP address, browser type, and website usage analytics.
How We Use Your Information
We use your information to:
Schedule and manage appointments
Provide residential cleaning and home care services
Communicate regarding bookings, reminders, updates, and customer support
Process payments
Improve our services and customer experience
Comply with legal and regulatory requirements
SMS and Phone Communications
By providing your phone number, you consent to receive calls and text messages related to your appointments, customer service, scheduling, reminders, and service updates.
If you separately opt in to receive promotional messages, you may unsubscribe at any time by following the instructions provided in those messages.
Message and data rates may apply.
Sharing Your Information
We do not sell your personal information.
We may share your information only with trusted service providers who help us operate our business, such as payment processors, scheduling platforms, customer communication providers, and technology partners. These providers may use your information only to perform services on our behalf.
We may also disclose information when required by law or to protect our legal rights.
Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information. While no method of transmission or storage is completely secure, we work to protect your information using industry-standard practices.
Cookies and Analytics
Our website may use cookies and similar technologies to improve functionality, analyze website traffic, and enhance your browsing experience.
Your Choices
You may request to:
Access your personal information
Update or correct your information
Request deletion of your information, subject to legal or business recordkeeping obligations
Opt out of marketing communications
Third-Party Services
Our services may integrate with third-party providers, including scheduling, payment, and communication platforms. Your use of those services may also be subject to their respective privacy policies.
Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13.
Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Aurum Fresh
Email: contact@aurumportfolio.com
We are committed to protecting your privacy and providing a secure, trustworthy experience for every client.