Privacy Policy
Effective Date: August 14, 2026
At Aurum Fresh, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, booking platform, phone system, and services.
Information We Collect
We may collect information you voluntarily provide, including:
Name
Email address
Phone number
Service address
Billing information
Appointment details
Special instructions related to your home or service
Communications with our team by phone, email, text message, or through our website
We may also collect limited technical information, such as your IP address, browser type, and website usage analytics.
How We Use Your Information
We use your information to:
Schedule and manage appointments
Provide residential cleaning and home care services
Communicate regarding bookings, reminders, updates, and customer support
Process payments
Improve our services and customer experience
Comply with legal and regulatory requirements
SMS and Phone Communications
When you provide your mobile number — by booking a service, submitting a form on our site, or texting us — you consent to receive text messages from Aurum Fresh about your bookings, appointments, service updates, and support. Message frequency varies. Message and data rates may apply. Reply STOP to opt out anytime, or HELP for help.
Sharing Your Information
We do not sell or rent your personal information. We do not share your mobile phone number or SMS opt-in/consent with third parties or affiliates for their own marketing or promotional purposes.
We share your information only with service providers who help us operate our business — such as payment processors, scheduling and booking platforms, and messaging and communication providers — and only so they can perform services on our behalf. These providers are contractually required to safeguard your information and may not use it for their own purposes. Your SMS opt-in and consent are used solely to deliver the messages, and are never shared to support any third party's independent marketing.
We may also disclose information when required by law, to comply with legal process, or to protect the rights, property, or safety of Aurum Fresh, our customers, or others.
Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information. While no method of transmission or storage is completely secure, we work to protect your information using industry-standard practices.
Cookies and Analytics
Our website may use cookies and similar technologies to improve functionality, analyze website traffic, and enhance your browsing experience.
Your Choices
You may request to:
Access your personal information
Update or correct your information
Request deletion of your information, subject to legal or business recordkeeping obligations
Opt out of marketing communications
Third-Party Services
Our services may integrate with third-party providers, including scheduling, payment, and communication platforms. Your use of those services may also be subject to their respective privacy policies.
Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13.
Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Aurum Fresh
Email: contact@aurumportfolio.com
We are committed to protecting your privacy and providing a secure, trustworthy experience for every client.