EVERYTHING YOU NEED TO KNOW
FAQs
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Getting started is simple. Simply click below to get a quote in 30 seconds and book online in minutes!
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Aurum Fresh provides boutique hotel–level home care designed to keep your home clean, well-prepared, and consistently maintained.
Our standard service includes detailed kitchen and bathroom cleaning, dusting, floor care, linen refresh, bed making, towel reset, and general upkeep of all main living areas.
We also offer light home maintenance support, such as replacing batteries, recharging devices, changing light bulbs, and other small preventative tasks, depending on your needs.
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We offer four thoughtfully designed services to meet your home's unique needs:
Routine Care – Recurring weekly, bi-weekly, or monthly home cleaning to keep your home consistently maintained.
One-Time Care – A detailed one-time cleaning that's more comprehensive than Routine Care, without the scope of a Deep Reset.
Deep Reset – A top-to-bottom deep cleaning for homes needing extra attention or a fresh start.
Move Ready – Meticulous move-in and move-out cleaning to prepare your home for its next chapter.
Open House Refresh - Light real estate cleaning for open houses, private showings, rental tours, and client visits, helping the property feel polished and showing-ready.
Real Estate Photography Prep - Camera-focused cleaning for real estate and short-term rental photos, video tours, drone filming, and marketing content.
Post-Construction - Ideal after construction or renovation, cleaning construction residue so the home feels polished and move-in ready.
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We primarily operate through recurring service plans, which allow us to maintain your home consistently and deliver the highest level of care over time.
One-time services may be available based on schedule and scope, but recurring clients receive priority booking and more personalized support.
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Yes. Linen service is included as part of our standard home care when booking Routine Care, One-Time Care, and Deep-Reset.
This includes a bed linen refresh, towel reset, on-site washing and drying of soiled linens, and professionally made beds with a boutique hotel finish.
Laundry scope may vary depending on time and volume, and we will establish clear expectations during onboarding.
To ensure quality and accountability, the washer and dryer must be located within the home being serviced. Shared laundry facilities (such as those located in apartment building common areas) are not included, as Aurum Fresh cannot assume responsibility for items while they are outside the home. If an in-home washer and dryer are not available, we are happy to replace used bedding and towels with clean sets provided by the client.
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Aurum Fresh can support light, non-invasive maintenance tasks that help your home stay well-prepared and functioning smoothly.
Examples include:
Replacing light bulbs
Changing batteries in remotes or devices
Recharging vacuums, cameras, or smart devices
Basic visual checks for wear, leaks, or small issues
Please note that replacement parts (filters, light bulbs, batteries, etc.) and any specialty tools required to access or replace them (such as smart lock removal tools or security keys) must be provided by the client.
Also, light maintenance is limited to items that are safely accessible using a standard three-step stool. Tasks requiring ladders, access to electrical panels, disassembly, specialty tools, or electrical work are not included.
We do not perform licensed electrical, plumbing, structural, or heavy installation work. If we identify larger issues, we can flag them promptly and recommend next steps.
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Yes. Every home is different, and we take your preferences into account during onboarding.
From product sensitivities to priority spaces and access preferences, our goal is to provide a service that feels thoughtful and aligned with how you live.
When booking online, you will also have the option to customize your visit by selecting from a range of additional services to best suit your home's needs.
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Our team arrives fully equipped with the tools and standard cleaning supplies needed for each visit.
Clients provide household consumables and replacement items, including laundry products, paper goods (such as toilet paper and paper towels), soap refills, batteries, light bulbs, air filters, and similar items.
We are also happy to work with your preferred products and will use what is available in your home.
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No. Many clients provide access via code, key, or other secure entry methods.
We will confirm your preferred access instructions in advance and follow your home’s protocols carefully.
For safety reasons, unaccompanied minors may not remain in the home during service.
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Yes. Our team is trained to follow Aurum Fresh's hospitality-inspired standards and structured service protocols, ensuring every visit is completed with consistency, attention to detail, and genuine care.
Every Aurum Fresh Home Care Specialist is personally interviewed, background checked, E-Verify authorized, professionally trained, and part of a fully licensed and insured company. We work from detailed checklists and proven processes designed to deliver a consistently exceptional experience while treating every home with the same respect, discretion, and care we would expect in our own.
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If we identify anything that may need attention we will communicate it clearly to address it.
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We understand that plans change. You're welcome to reschedule your visit at any time.
To help us protect our team's schedules, rescheduling requests made after 6:00 PM on the day before your scheduled visit will incur a 20% rescheduling fee. Changes requested before that time may be made at no charge, subject to availability.
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We understand that sometimes cancellations are unavoidable.
Cancellations made before 6:00 PM on the day before your scheduled visit may be made at no charge. Cancellations received after 6:00 PM on the day before your visit, including same-day cancellations, are subject to a 50% cancellation fee.
This policy allows us to reserve dedicated time for your home while supporting the professionals who have committed their schedules to your visit.
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We proudly serve homes throughout Broward County, Florida.
Not sure if your home is within our service area? Simply click Book Now and enter your address. Our booking system will instantly confirm whether we currently service your location.
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Yes! Aurum Fresh gift cards are available for any amount and can be used toward our residential cleaning services. They’re a thoughtful gift for new homeowners, new parents, birthdays, holidays, or simply giving someone the gift of a freshly cared-for home.
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We’re happy to help. Reach out and our team will guide you through the best approach for your home.
Phone (954) 250-5359
WhatsApp (305) 684-6473
contact@aurumportfolio.com